Refund Policy
Refund and Cancellation Policy
Thank you for shopping at Caramelfoods We strive to provide the highest quality products and customer service. However, we understand that there may be instances where refunds or cancellations are necessary. Please read our policy below:
1. Cancellation Policy
- Order Cancellation:
- You may cancel your order within 24 hours of placing it by contacting our customer service team at 8921435838.
- Orders cannot be canceled once they have been processed and shipped.
- Special Orders:
- Custom and special orders cannot be canceled once they are confirmed.
2. Refund Policy
- Perishable Goods:
- Due to the perishable nature of our products, we do not accept returns or exchanges.
- If you receive a damaged or defective product, please contact us within 12 hours of receiving your order with photographic evidence. We will arrange for a replacement or a full refund at our discretion.
- Non-Perishable Goods:
- Non-perishable items may be returned within 6 days of delivery in their original packaging, unopened and unused. Customers are responsible for return shipping costs.
- Refund Process:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3. Shipping Issues
- Incorrect Address:
- We are not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping information before placing your order.
- Lost or Stolen Packages:
- We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
4. Contact Us
If you have any questions or need assistance, please contact our customer service team at 8921435838.