Shipping Policy

Order Processing Time:

Orders are processed within 1-2 business days (excluding weekends ) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

Delivery Estimates:

South India maximum 4 days from the day of shipping

North India maximum 7 days of shipping

Shipping Locations:

Order Tracking:

Once your order has shipped, you will receive an email notification with a tracking number.

Shipping During Warm Weather:

During warm weather months, we may and insulated packaging to prevent melting.
We may also limit shipping to certain days to prevent your chocolate from sitting in a warm warehouse over the weekend.

Damaged Items:

If you receive a damaged item, please contact us within 24 hours of receiving your shipment. Include your order number and a photo of the damaged item. We will work with you to resolve the issue promptly.

Contact Us:

If you have any questions or concerns about your order, please contact our customer service team at

Caramel Foods
198 westbury road ooty 643001
anu99@[email protected]
8921435838